Privacy policy

Introduction

This Privacy Policy describes how we ("the Center," "we," "our," or "us") collect, use, disclose, and protect your personal information when you access our website, contact us, or use our services. We are committed to maintaining the privacy and security of your personal health and identifying information. We understand that your health information is personal, and we are dedicated to safeguarding your data with transparency and integrity.

HIPAA Compliance

As a healthcare provider, we strictly adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. All personal health information (PHI) is managed in compliance with federal and state privacy laws. PHI includes any information that can be used to identify you and relates to your past, present, or future physical or mental health, healthcare services, or payment for those services.

We are committed to ensuring that:

• Access to PHI is limited to authorized personnel.

• Disclosure of PHI occurs only with your written consent or as required by law.

• All records are maintained with the highest level of confidentiality and security.

  Email and Text Communication

By voluntarily providing your contact details, you consent to receive:

• Appointment confirmations and reminders

• Test result notifications and follow-up instructions

• Health-related education and updates

We take care to use secure communication channels whenever possible. You may opt out of non-essential messages at any time. However, transactional messages relating to appointments, billing, or health status may continue as part of our duty of care

Personal Information we may collect:

• Full name, address, phone number, and email address

• Date of birth, gender, and identification documents (as needed)

• Insurance provider, policy number, and coverage details

• Emergency contacts and authorized family members

• Health Information:

• Medical history and pre-existing conditions

• Diagnosis, treatment plans, and progress notes

• Medication lists and prescription history

• Functional assessments and wellness goals

This information may be collected directly from you, from your medical records, from your insurance provider, from third-party labs, or through our website forms.

How We Use Your Information

We may use your information for a variety of purposes, including:

• Delivering medical care and managing treatment plans

• Scheduling appointments and managing follow-up care

• Verifying insurance eligibility and processing payments

• Communicating via phone, email, or text about your healthcare

• Conducting quality assurance and clinical audits

• Fulfilling legal obligations and responding to regulatory inquiries

How We Share Your Information

We may share your data with the following parties, only to the extent necessary to provide services or comply with laws:

• Internal Staff: Our support staff who are directly involved in your care.

• Technology Providers: Companies that manage our scheduling systems, website, email platforms, and electronic medical records.

• Regulatory Authorities: Government agencies, when required to meet legal obligations.

• Emergency Services: If we believe your health is in immediate danger, we may share information with emergency responders.

Data Security

We implement industry-standard safeguards to protect your personal and health information, including:

Encrypted digital storage and backups

• Secure communication channels (e.g., SSL/TLS for online forms)

• Role-based access controls and multi-factor authentication

• Regular audits and compliance checks

• Secure disposal of physical records

While we strive for complete security, no system can be guaranteed to be 100% secure. Users are advised to use caution when submitting sensitive information online.

Patient Portal and Forms

For patient convenience, we may offer online portals or digital forms. It is your responsibility to:

• Keep your login credentials confidential

• Log out of your session after each use

• Notify us immediately of any suspected unauthorized access

We are not responsible for breaches resulting from user negligence or third-party devices.

Data Retention

We retain your information for the duration necessary to:

• Deliver ongoing healthcare services

• Meet regulatory and legal requirements

• Maintain secure records for future reference

Medical records are stored for the period specified by state and federal law (typically 5 to 7 years), after which they are securely archived or destroyed.